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Privacy Policy

How Precision Vent Services collects, uses, and protects your information

📅 Last Updated: February 2026

📋 Table of Contents

  1. Information We Collect
  2. How We Use Your Information
  3. Information Sharing
  4. Cookies & Tracking
  5. Third-Party Services
  6. Data Security
  7. Your Rights
  8. Children's Privacy
  9. Changes to This Policy
  10. Contact Us
Plain Language Summary: We collect only the information you give us (name, phone, email, zip code) to schedule and perform your service. We do not sell your information to anyone. Ever.

Precision Vent Services ("we," "us," or "our") operates the website precisionventservices.com and provides professional dryer vent cleaning services throughout Lehigh Valley, PA and surrounding areas. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us for services.

By using our website or submitting a service request, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website or submit your information.

1. Information We Collect

Information You Provide Directly

When you contact us, request a quote, or submit our online form, we may collect:

  • Full name
  • Phone number
  • Email address
  • ZIP code or service address
  • Service type requested
  • Preferred contact method and appointment timing
  • Any additional details you include in your message

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address and general geographic location
  • Browser type and version
  • Pages visited and time spent on each page
  • Referring website (where you came from)
  • Device type (desktop, mobile, tablet)

2. How We Use Your Information

  • To respond to your service request — confirming pricing, scheduling appointments, and following up
  • To communicate with you — by phone, text, or email based on your stated preference
  • To process payment — securely through Stripe or on-site at time of service
  • To improve our services — using feedback and service history
  • To comply with legal obligations — maintaining service records as required
We will never: Sell your information to third parties, send unsolicited marketing emails, or share your details with any company unrelated to your service.

3. Information Sharing

We do not sell, trade, rent, or share your personal information with third parties, except in these limited circumstances:

  • Service providers: Trusted vendors who assist in operating our website or business (e.g., Stripe), under strict confidentiality agreements.
  • Legal requirements: If required by law, court order, or government request.
  • Protection of rights: To protect the rights, property, or safety of our company, customers, or the public.

4. Cookies & Tracking

Our website may use cookies to enhance your browsing experience. Types we may use:

  • Essential cookies: Required for the website to function correctly
  • Analytics cookies: Help us understand how visitors use our website (e.g., Google Analytics)
  • Preference cookies: Remember your settings and preferences

You can control cookies through your browser settings. We do not use advertising or retargeting cookies.

5. Third-Party Services

6. Data Security

  • SSL/TLS encryption on all data transmitted through our website
  • Secure payment processing through Stripe (PCI DSS compliant)
  • Limited employee access to personal information on a need-to-know basis
  • Regular review of our data collection and storage practices

No method of transmission over the Internet is 100% secure, but we take every reasonable measure to protect your information.

7. Your Rights

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information, subject to legal obligations
  • Opt-out: Opt out of any future communications at any time

To exercise these rights, contact us using the information in Section 10. We will respond within 30 days.

8. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently done so, please contact us immediately and we will promptly delete such information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Your continued use of our website after changes constitutes acceptance of the updated policy.

10. Contact Us

Have a Question About Your Data?

We're happy to answer any privacy-related questions. Reach out and we'll respond promptly.

✉ Contact Us